Bucknell University
Bucknell University saved 500 hours while delivering the best reports donors had ever received
Like many stewardship teams, Bucknell's six-person team faced familiar challenges. Fifty hours per reporting cycle spent following up on content requests alone. Hundreds of Google docs managed across email threads. Three separate spreadsheets to track progress across the team.
One year later? They delivered 1,520 personalized reports almost 3 months early while saving 500 hours of work time, estimated at $25k+ of savings.
Jessica Owens Pastuszek, Director of Stewardship and Donor Relations, and her team didn't just solve their efficiency challenge. They transformed their approach into strategic advantage—building stronger campus partnerships, preparing for campaign launch, and creating donor experiences that exceed expectations.
From manual processes to strategic stewardship
The Bucknell transformation happened in three phases. First, they streamlined content collection that had been consuming significant staff time. Then they replaced spreadsheet coordination with intelligent workflow management. Finally, they delivered professional reports that impressed donors while providing unprecedented insights into what truly engages their audience.
But the real victory wasn't the time saved. It was what they did with those 500 hours—building partnerships across advancement, creating resources for marketing communications, and preparing for a major campaign with donors who receive "the best reports they had ever received."
Read the complete case study
Part 1: The 500-hour Problem
How manual stewardship processes drain university resources
Part 2: The Solution
Three modules that transformed Bucknell's stewardship
Part 3: Strategic Impact
How better stewardship builds campaign-ready relationships
Ready to transform your stewardship reporting?
